In March, McDonald’s joined restaurants around the country in closing their dining rooms to slow the spread of COVID-19, leaving fewer options for the 1.8 million truck drivers still on the road delivering critical supplies to affected communities.
Though the fast food chain continued to do business via drive-thru windows, these are largely inaccessible to truck drivers who cannot move their trucks through these lanes. A company-wide safety policy prevented employees from accepting orders from customers who walked through instead of driving up to the window.
At some locations, McDonald’s is allowing drivers to place curbside orders via mobile order and pay, with a designated trucker curbside pick-up area. Drivers can place an order on the McDonald’s app when arriving at a restaurant, select curbside service, walk to the designated trucker pick-up area, and pick up their order there where it is ready.
“As the world continues to address the quickly changing landscape, we are in this together with you, our valued friends in the trucking and transportation industry,” Bill Garrett, McDonald’s senior vice president of operations said in an open letter. “Thank you for everything you are doing to keep essential parts of our economy going.”
